Lotus People
We provide a wide range of professional services to meet your needs. We promise to provide every service with a smile, and to your highest level of satisfaction.
Candidate and client experience is central to how Lotus People operates — what does that actually mean for you in a typical day, and how does it show up in the small decisions you make throughout a placement process?
Candidate and client experience, to me, is about making every interaction feel personable, transparent and human, not transactional. In a typical day, that means I’m constantly thinking about how each interaction shapes their view of the process and of me as their recruitment partner.
Throughout a placement, I prioritise clear communication so no one is left second-guessing where things stand. That might look like checking in with a candidate even when there’s no update, or giving a client context around a delay so they can plan. It also shows up in the smaller decisions, like how I manage expectations at the start of a process, honest feedback, and how I support depending on what each individual needs.
Ultimately, it’s about building trust on both sides, so even if outcomes change, the experience remains positive and professional.
Laura McKenna -
Senior Temporary Consultant - Business Support
When you think about the moments that make or break a candidate's experience with you, which behavious do you think matter most and why?
The behaviours that matter most in a candidate’s experience are integrity, consistency, and professionalism, because they build trust at every stage of the process.
From the first interaction, I establish clear expectations around how I’ll support a candidate and what I need from them in return. By doing what I say I will—especially when it comes to follow-up I create reliability and reinforce that trust.
These behaviours are most important in the moments that can make or break an experience, particularly when there’s a shift in energy or uncertainty. Staying consistent, transparent, and professional in those moments helps candidates feel supported and confident.
Ultimately, I genuinely want the best for my candidates. I’m not driven by money when it comes to decisions that impact someone’s life, and I recognise how significant a role is.
That’s why maintaining integrity and a high level of service is critical it ensures candidates trust that I have their best interests at heart.
Chloe Cashman - Recruitment Consultant - Business Support
Recruiter Insider collects feedback directly from your candidates and clients after every placement. How do you feel about that level of visibility into your own performance, and has it changed how you approach things?
I think Recruiter Insider is a positive attribute for my role, to give the opportunities to both clients and candidates to review my performance and support from both aspects is very helpful for my progression and also guidance on what I can work on moving forward.
It is something that is in the back of my mind throughout all processes (regs, updates, check ins etc) - so yes, I would say it keeps me conscious of the level of service to both my candidates and clients throughout each process.
Daisy Williams -
Recruitment Consultant - Business Support
Recruiter Insider collects feedback directly from your candidates and clients after every placement. How do you feel about that level of visibility into your own performance, and has it changed how you approach things?
I think Recruiter Insider is a positive attribute for my role, to give the opportunities to both clients and candidates to review my performance and support from both aspects is very helpful for my progression and also guidance on what I can work on moving forward.
It is something that is in the back of my mind throughout all processes (regs, updates, check ins etc) - so yes, I would say it keeps me conscious of the level of service to both my candidates and clients throughout each process.
Daisy Williams -
Recruitment Consultant - Business Support
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